IT Strategy & Value Management

IT Strategy includes integrating IT and business strategies to maximise business profit and growth. This consulting area also features customer value strategy services such as CRM and call center effectiveness.

IT Value Management addresses the challenge of generating business value from information technology. This is achieved through leveraging industry-leading processes, practices, architecture and strategies to drive down clients' IT operating costs, improving operating efficiencies, enhancing customer collaboration and loyalty, and developing innovative products and services for competitive advantage.

IT Value Management aims at increasing the value the company gets from using IT. This has two sides: Increasing the positive contribution of IT to the business, e.g. through increased process efficiency or higher sales effectiveness, as well as lowering the IT cost position. Many companies have increased their bottom line results by 3-5% while at the same time lowering their IT cost by about 30%.

In Australia, we have worked primarily with major retail banks and insurance companies to develop a number of IT transformation strategies. We have also worked with FMCG clients to define IT functional requirements and develop an IT integration strategy for a merger integration.